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	<title>Prayag Blog &#187; Customer Relationship</title>
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		<title>A Lesson Learnt from Webcomics</title>
		<link>http://blogs.prayag.com/business/business-strategy/a-lesson-learnt-from-webcomics/</link>
		<comments>http://blogs.prayag.com/business/business-strategy/a-lesson-learnt-from-webcomics/#comments</comments>
		<pubDate>Thu, 10 Nov 2011 11:31:49 +0000</pubDate>
		<dc:creator>Deepta</dc:creator>
				<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[differentiation]]></category>
		<category><![CDATA[Hyperbole and a half]]></category>
		<category><![CDATA[Oatmeal]]></category>
		<category><![CDATA[webcomic]]></category>

		<guid isPermaLink="false">http://blogs.prayag.com/?p=2499</guid>
		<description><![CDATA[It’s a sign of how much things have changed. In an age of instant information and online self-publishing, webcomics are fast becoming popular with an increasingly web-savvy audience. I’ve always considered myself a staunch loyalist to the ageless, paperback Marvels comics and not to mention an eternal fan of Bill Watterson’s Calvin &#38; Hobbes series. [...]]]></description>
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		<title>Crisis management &#8211; art or science?</title>
		<link>http://blogs.prayag.com/business/business-strategy/crisis-management-art-or-science/</link>
		<comments>http://blogs.prayag.com/business/business-strategy/crisis-management-art-or-science/#comments</comments>
		<pubDate>Sun, 04 Sep 2011 08:51:35 +0000</pubDate>
		<dc:creator>Jayanthi</dc:creator>
				<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[HP]]></category>
		<category><![CDATA[Mahindra Satyam]]></category>
		<category><![CDATA[Wipro Technologies]]></category>

		<guid isPermaLink="false">http://blogs.prayag.com/?p=2489</guid>
		<description><![CDATA[HP’s recent decisions and actions apparently have shaken the confidence of its key stakeholders – investors and customers. In fact, customers are reconsidering their partnership with this technology giant especially after its decision to spin off its PC business and end the smartphone and tablet businesses. The main grouse is that the direction the company [...]]]></description>
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		<title>Success, thy name is Flipkart!</title>
		<link>http://blogs.prayag.com/business/business-strategy/success-thy-name-is-flipkart/</link>
		<comments>http://blogs.prayag.com/business/business-strategy/success-thy-name-is-flipkart/#comments</comments>
		<pubDate>Tue, 12 Jul 2011 12:16:28 +0000</pubDate>
		<dc:creator>Deepta</dc:creator>
				<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[Flipkart]]></category>

		<guid isPermaLink="false">http://blogs.prayag.com/?p=2466</guid>
		<description><![CDATA[Flipkart has long been the darling of the Indian online masses since its inception in 2007. Originally a mere online bookstore, with a pretty big satisfied customer base, Flipkart has off late been expanding quickly. First came the gaming category and that has been quickly followed by electronic gadgets and very recently, a personal and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Sentiment and tech business? An oxymoron? Think again……</title>
		<link>http://blogs.prayag.com/marketing/branding/sentiment-and-tech-business-an-oxymoron-think-again%e2%80%a6%e2%80%a6/</link>
		<comments>http://blogs.prayag.com/marketing/branding/sentiment-and-tech-business-an-oxymoron-think-again%e2%80%a6%e2%80%a6/#comments</comments>
		<pubDate>Sat, 09 Apr 2011 02:32:57 +0000</pubDate>
		<dc:creator>Sudha</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[HP]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Netbase]]></category>
		<category><![CDATA[sentiment analysis]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://blogs.prayag.com/?p=2383</guid>
		<description><![CDATA[While in the midst of an interesting debate on whether social media has any use for B2B tech companies, I chanced upon this analysis during my morning’s browsings I found so apt and “linkedin” with the topic of contention!
For its special feature on CEO Guide to Sentiment analysis, Businessweek had asked Netbase, a company that [...]]]></description>
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		<title>The triumvirate of business</title>
		<link>http://blogs.prayag.com/business/business-strategy/the-triumvirate-of-business/</link>
		<comments>http://blogs.prayag.com/business/business-strategy/the-triumvirate-of-business/#comments</comments>
		<pubDate>Tue, 21 Dec 2010 01:04:10 +0000</pubDate>
		<dc:creator>Jayanthi</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[operations]]></category>
		<category><![CDATA[product innovation]]></category>

		<guid isPermaLink="false">http://blogs.prayag.com/?p=2045</guid>
		<description><![CDATA[I was recently reading an article called &#8220;Unbundling the corporation&#8221; by John Hagel and Marc Singer. This article was written in 1999 at the start of the Internet era and won the McKinsey award for being the best article published in HBR. What the authors were proposing caught my attention &#8211; no  matter how [...]]]></description>
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