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According to author and communications and influencing consultant Shelle Rose Charvet, they indeed can. Shelle is in Bangalore to conduct a 3 day work shop based on a book she wrote and the LAB (Language and Behavior) profile technique that she adopts in her workshops and consulting practice.
Based on the premise that you can influence behavior, and that you need to take charge of how effective you can be in any situation that involves communication, the workshop threw a lot of light on how to actively listen and interpret patterns of communication.
The technique has wide applicability, and if practiced diligently, can get us great results both at home and at work. At work, one can apply in any kind of interaction- employee, customer. One could use it to determine fit while hiring, or to find better ways to engage with customers.
I have been attending a workshop by Shelle with a colleague. Today is the third day and if the last 2 days are any indication, we are in for a fascinating day. It has been fun and at the same time highly insightful. Shelle ( not unsurprisingly) is a great communicator and very experienced too. Though this is her 1st trip to India, and perhaps her first formal engagement with an Indian audience, she has adapted to the context with ease.
I am looking forward to apply my learning both at work and at home.
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I attended this workshop along with Sudha and it was amazing in that it opened up so many possibilities that are relevant for both work & home. Shelle very nicely demonstrated patterns in our verbal language and if you pay attention to what the other person is saying, you can pick up the cues and craft your response based on that pattern to have maximum effect. We went through a few demos and they were quite cool.
Yes, totally with you Jayanthi. I became so much more aware not only of others’ patterns, but what possibly could be my own. It set me thinking on the way I interact with people, and typically respond to situations and did throw light on how I could have done things differently.
That said, it is all about practice, and I hope to make a conscious effort to put the learning into practice.